Return Policy
Straightforward 14-day return window for non-perishable ceremonial items.
We want your celebration to be completely stress-free. If anything arrives damaged or fails to meet expectations, our fair return and exchange process ensures you are fully supported.
Simple Steps
How to request a return or report transit issues
01
Submit your request
Contact our support team via email or WhatsApp within 14 days of receiving your package to initiate a return or exchange.
02
Report damaged items
For items damaged during UK transit, send clear photos of the packaging and items for an immediate replacement guarantee.
03
Fast resolution
Once reviewed, we arrange prompt returns or replacements so your preparations continue without delay.